Privacy policy.

At Rewire Counselling, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with relevant privacy laws and ethical standards.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.

  • Health Information: Details about your mental health, medical history, and other relevant information provided during sessions or on intake forms.

  • Payment Information: Billing details, excluding payment authorization data if not required.

  • Website Usage Data: When visiting our website, we may collect non-identifiable data such as browser type and time spent on pages.

2. How We Use Your Information

Your information is collected to:

  • Provide tailored counselling services.

  • Manage appointments and communicate effectively.

  • Ensure compliance with legal and ethical obligations.

  • Improve the quality of our services and website experience.

We will not use your information for any other purpose without your explicit consent.

3. Storage and Security of Information

Your information is securely stored in:

  • Password-protected electronic systems.

  • Locked filing cabinets for any physical records.

We employ industry-standard security measures to protect your information from unauthorized access, misuse, or loss. However, no data transmission or storage system is guaranteed to be 100% secure.

4. Sharing Your Information

We respect the confidentiality of your information. It will only be shared under the following circumstances:

  • With Your Consent: If you provide explicit permission to share your information with third parties.

  • Legal Requirements: If disclosure is required by law or to prevent serious harm to you or others.

  • Professional Supervision: Limited, de-identified information may be shared with a supervisor to ensure quality care, in line with ethical guidelines.

5. Your Rights

You have the right to:

  • Access your personal information and request corrections if it is inaccurate.

  • Withdraw consent for non-essential uses of your data.

  • Request the deletion of your personal information, subject to legal and professional record-keeping obligations.

To exercise these rights, please contact us directly.

6. Retention of Records

We are required to retain client records for a minimum period as dictated by applicable laws and regulations. After this period, all records are securely destroyed.

7. Website and Online Services

If you use our website or engage in video or phone counselling, please note:

  • We may use cookies to enhance your online experience.

  • Video counselling sessions are conducted using secure, encrypted platforms to protect your confidentiality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The most current version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Rewire Counselling
Email: info@rewirecounselling.com.au
Address: Kings Road, St Albans

Your trust is vital to us, and we are committed to protecting your privacy while providing you with the highest quality of care.